General Frequently Asked Questions
Q: CAN YOU SHIP MY ORDER TO MY ADDRESS? HOW YOU SHIP?
We ship Canada wide using fast low rate Canada Post EXPEDITED PARCEL. If our shipping is not available in your area or if you have any questions about our shipment please contact us.
Q: CAN I PICK UP MY ORDER?
Absolutely, please choose the pick up option while you are ordering on our online store, the curbside pick up address is: 40 Coventry Crt, Richmond Hill, ON L4C 8B8.
Q: WHEN WILL YOU SHIP MY ITEMS?
A: 99% of orders leave the warehouse within 1-2 days of payment.
Q: WHEN WILL I RECEIVE MY ITEM(S)?
A:Deliveries typically take 3-7 business days after shipment. Depending on your location and the day of the week you place your order. Weekends
Q: How do I check the status of my order?
A: Upon placing your order please allow 1-2 business days to have your order processed through our system. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through e-mail with the tracking number. If you did not receive the tracking number or any updates on it 3 days after you have placed your order, please contact us immediately and we will do all we can to investigate.
Q: How long does delivery take?
A: Please allow up to 1-2 business days for your order to be processed and an additional 1 days to be shipped out. For domestic orders in Canada, it will take between 3-8 working days for your parcel to be delivered once it has been processed.
Q: WHERE ARE MY ITEMS COMING FROM?
A: Your order(s) is/are being shipped from Ontario, Canada.
For more information about shipping, please see our Processing & Shipping.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product with high security.
Please see our Privacy Policy for more information.
Q: How do I order on your website?
A: On the front page, Click the red "Buy It Now" button, then click "Add to Cart", fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.
Q: Does Yukon Wolf provide a warranty?
A: We provide a limited manufacturer's warranty on all our physical products. If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! Please see our Warranty.
Q: How can I get in contact with you?
You can find contact information here.
Q: Do you offer a refund if I don't like the product?
A: We have return & refund option which are explained in our Return & Refund Policies.
If you have any additional questions that have not been addressed in our FAQ, please feel free to contact us.
